FAQ

Do you take orders over the phone or by email?

All orders must be placed through the website, we cannot process phone or email orders. If you have trouble placing an order please contact us for assistance.

What are your delivery costs?

Orders over NZD$75 are delivered freight-free for NZ domestic orders, or over NZD$75.00 are freight free for International orders, otherwise all orders are $7.95 delivered nationwide. View our delivery policy here.

Can I pick up my order?

Unfortunately no, all orders are dispatched from our warehouses.

Do you have a shop?

No, we do not currently have a retail shop. We will be planning to sell at two major stores in New Zealand.

Do you have wholesale pricing?

We are a retail online shop, therefore the prices shown reflect a competitively priced branded product. Whilst we do not offer any online options for wholesale businesses pricings, we would like to hear from you if you are interested in larger volume orders or becoming a distributor. Please contact us with your enquiry to discuss further.

Are your products natural?

Yes, all our products contain over 90% natural ingredients. Our makeup remover has the highest natural content at 97.48%.

​Are your products Organic?

​While we use many organic ingredients, we are not technically allowed to call ourselves Organic.

What is Vinanza?

​Vinanza is a brand produced by NZ extracts from Blenheim, New Zealand. Vinanza® Anti-aging Marine gel, is a seaweed gel naturally extracted from Wakame seaweed grown in New Zealand. Skin Performance Plus, anti-aging extracts from NZ Sauvignon blanc grape seeds and kiwifruit skins. Vinanza PF1, natural skin brightening actives from amaranth grains