Nature's variations in Ocean & Earths Cosmetics products
As Nature is constantly in flux, you may notice minor changes to products between batches. These are caused by seasonal and other fluctuations in our raw ingredients, so you can take these variations as a positive sign of Ocean and Earth’s commitment to using only pure, non-refined ingredients.
Ocean and Earth’s natural, bio active and essential ingredients are pure and made up of a number of components. While sensitivities or mild reactions to ingredients are rare, they may occur. Often people are unaware of the exact component of an ingredient which can cause their skin to be sensitive, therefore the source of the irritation is difficult to determine.
NOTE: Be aware that spots, breakouts or irritations may occur when making the transition to natural products, or when changing brands. Your skin may look or feel different while adjusting and undergo a necessary detoxification process. These effects should subside within a short period of time.
Skin type: We are aware that every skin complexion is different, so if you are in doubt, we would recommend a patch test. If you have sensitive skin, you can't afford to gamble with unfamiliar ingredients or known irritants, therefore it may be sensible to do a patch test.
Patch Test: Start with a patch test on an invisible portion of your leg or arm, such as behind your knee or inside your elbow. If that application produces no reaction within 24 hours, it's time to assess how the product will perform on your face. Pick a small area of your face that's easily covered, such as a corner of your forehead or the underside of your jaw and apply the product. If there's no reaction, the product is probably safe for you to use.
Irritation: Your doctor may call this “irritant contact dermatitis.” It’s the most common skin reaction to a beauty product. It can cause burning, stinging, itching, and redness in the area where you apply the product. If this occurs, stop using a product and seek professional advice immediately.
Duties & Taxes
IMPORTANT DISCLAIMER FOR ORDERS SHIPPING OUTSIDE OF NEW ZEALAND
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
Ocean and Earth does not have any responsibility on these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of New Zealand), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
If a product is seized and destroyed by the customs, or returned to New Zealand, we will not be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Ocean and Earth Cosmetics.